Further to my unintended ‘series’ of recent Windows 8 posts, here’s one that has only come up to my attention since installing my ‘upgrade’ to Windows 8.1. The problem faced here is that today’s legacy ATi graphics driver install packages (that’s installers for HD4000, HD3000 and HD2000 Series chipsets), even the latest beta drivers, do not officially support Windows 8.1. The installer will install all the necessary extra software used by the card but the actual graphics driver itself does not get installed. This is not to say, however, that they do not work. My current rig currently sports an ATi Radeon HD4800 graphics card and after a clean reinstall I found that the installer would not install the graphics driver and therefore my Steam games would not run correctly, if at all. With thanks to a bit of Googling and stumbling upon this thread at the Steam Community Forums and realised I wasn’t alone. So … on with how to solve the problem: Scenario: Legacy ATi graphics card being used with Windows 8.1. Problem: Graphics drivers will not install and hence, graphics hardware not functioning correctly. Reason: Graphics driver install package does not recognise Windows 8.1 as a supported operating system and reports “Driver Install: the specified driver package was not installed for matching devices” in the install log. Solution:
- Completely uninstall any existing ATi/AMD graphics drivers, including all supplementary software.
- Download the latest official driver pack for Windows 8 for your graphics card from http://support.amd.com/en-us/download.
- Install the full driver package as normal. (Even though the graphics driver will not be functioning it has been added to Windows’ driver portfolio.)
- Go to the Device Manager (use the search on the Start Screen for ‘Device Manager’).
- Open up the Display adapters branch, locate your graphics card.
- Right click on the card and select Properties.
- In the properties box, go to the Driver tab and click Update Driver…
- Select Browse my computer for driver software
- Then Let me pick from a list of device drivers on my computer
- You’ll see on the next screen two or more drivers relating to your graphics card. Select the driver listed without the Microsoft Corporation tag, as that one is the currently used basic driver without gaming support.
- Click Next
- At this point your screen may go blank for up to a minute while the new driver is loaded. Once all is done, if all successful, you will be informed that Windows has successfully updated your driver software. Click Close to finish.
All being well, you should now have the full official driver installed and running for your ATi/AMD graphics hardware.